Refund Policy
Last Updated: October 15, 2023
Effective Date: October 15, 2023
Table of Contents
Important: Due to the digital nature of our products, we generally do not offer refunds once a product has been downloaded or accessed. Please read this policy carefully before making a purchase.
1. Digital Products Policy
TechFix Guide provides digital troubleshooting guides and resources. Due to the intangible nature of digital products, we have a limited refund policy designed to be fair to both our customers and our business.
No Refunds for Downloaded Products: Once you have downloaded or accessed our digital guide, we generally cannot issue a refund, as the product cannot be "returned" in the traditional sense.
2. Refund Eligibility
We want you to be satisfied with your purchase. In limited circumstances, we may issue refunds at our discretion:
Valid Reasons for Refund Consideration:
- Technical issues that prevent you from accessing the product despite our support team's assistance
- Duplicate purchase (accidentally purchasing the same product twice)
- Unauthorized purchase (purchase made without your consent)
All refund requests must be submitted within 30 days of purchase and include:
- Your full name and email address used for purchase
- Order number or transaction ID
- Detailed explanation of the issue
- Evidence of technical issues (if applicable)
3. Non-Refundable Situations
We typically do not grant refunds in the following situations:
| Situation | Explanation |
|---|---|
| Change of mind | If you simply changed your mind after purchasing |
| Not what expected | If the product doesn't meet your expectations (we encourage reviewing product details before purchase) |
| Didn't solve problem | If our guide didn't resolve your specific technical issue |
| Downloaded/accessed product | If you have already downloaded or accessed the digital content |
| Expired timeframe | Requests made more than 30 days after purchase |
4. Refund Process
If you believe you qualify for a refund based on our eligibility criteria, please follow this process:
Refund Request Process
Contact our support team at support@techfixguide.com within 30 days of purchase
Provide your order details and explain the issue
Our team will review your request within 3-5 business days
If approved, refund will be processed to your original payment method
We reserve the right to deny refund requests that do not meet the criteria outlined in this policy or that we believe are fraudulent or abusive.
5. Refund Timeline
If your refund is approved:
- Refunds are processed within 7-10 business days after approval
- The refund will be issued to your original payment method
- The time it takes for the refund to appear in your account depends on your payment provider's policies:
- Credit/debit cards: 5-10 business days
- PayPal: 3-5 business days
- Apple Pay: 5-7 business days
6. Expert Support Add-Ons
For purchases that include our expert support service, the following additional terms apply:
- If you haven't used any support sessions, you may be eligible for a partial refund of the support portion
- Once one or more support sessions have been used, the support portion is non-refundable
- Support sessions expire 90 days after purchase and are non-refundable after expiration
7. Payment Processor
All payments are processed by Paddle.com Market Limited ("Paddle"), our authorized payment processor. Paddle acts as our merchant of record for all transactions.
Payment Processing: Refunds are processed through Paddle. You can review Paddle's terms of service at https://www.paddle.com/legal/terms.
8. Policy Changes
We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
We encourage you to review this Refund Policy frequently to be informed of how we are protecting your information.
9. Policy Generated with Termly
This Refund Policy was created using Termly's refund policy generator. While we have customized this policy to reflect our specific business practices, Termly provides a framework that helps ensure we include all necessary components for compliance with applicable laws and regulations.
10. Frequently Asked Questions
If you're experiencing technical difficulties accessing your download, please contact our support team first. We'll help you resolve the access issue. If we cannot resolve it within a reasonable time, we may issue a refund.
Unfortunately, we cannot offer refunds simply because our guide didn't resolve your specific technical issue. We encourage customers to review the product description and coverage before purchasing. For complex issues, consider our expert support add-on for personalized assistance.
If you haven't downloaded the product yet, contact us immediately. We may be able to exchange it for the correct product. If you've already downloaded it, we generally cannot offer a refund or exchange.
Once approved, refunds are typically processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider, usually another 3-10 business days.
Contact Information
If you have any questions about our Refund Policy, please contact us:
Email: support@techfixguide.com
Post: TechFix Guide, 123 Tech Street, San Francisco, CA 94103, USA
Please include "Refund Request" in the subject line and provide your order details in any correspondence.